What would you say? What would you do?
This video helps you think about how you might respond if a learner discloses abuse to you or makes an allegation against a member of staff.
While watching, think about your own approach.
Select the Play button to start the video.
After you have watched the video read the question, then type your answer into the text box. Select Save when you have finished.
How would you respond to these learners? What would you do?
Respond calmly and positively to the learner. Reassure them that they have done the right thing in raising the issue with you and accept what they say without judgement, prompting or interruption.
Some phrases that should never be said might be:
- "I promise not to tell anyone."
- "What did they do next?"
- "Are you sure?"
- "What do you mean?"
- "Would you like to talk about this with someone else?"
Write down what has been said, as accurately as possible, and pass it on to the Designated Person. Make sure that this is factual and does not include your own interpretation, although details such as how they looked and behaved are useful, such as 'He had a black eye and was crying'.
Write down any more thoughts in your Notepad for future reference.