Listen and act
The video on this screen shows a situation where a member of staff has a responsibility to act. While watching, think about what you would do. While watching, think about your own approach.
Select the Play button to start the video.
After you have watched the video read the question, then type your answer into the text box. Select Save when you have finished.
What should Marlon do?
The key points to remember when a learner makes a disclosure are:
- Do listen carefully.
- Do make a note of what has been said and report it to the Designated Person, or their deputy or the organisation leader if the Designated Person is the subject of the allegation.
- Do let the learner speak without leading or prompting.
You should never make judgements or assumptions. Neither should you promise absolute confidentiality, but do ensure discretion, and let the learner know that you are going to report the allegation and what the next steps will be. Where effective safeguarding measures are in place and everyone is aware of them, staff can simply listen and act.
Allegations of abuse should never be investigated by anyone other than the Designated Person or the relevant authorities.
Select tab 2 to watch the next part of the video.
Select the Play button to start the video.
After you have watched the video read the question, then type your answer into the text box. Select Save when you have finished.
How would this have been different if the learner had made an allegation about a member of staff?
Marlon's actions would not be very different had Husna made an allegation against a member of staff. He would still listen, make a note of what was said, and report it to the Designated Person.
Had the allegation been about the Designated Person themselves, Marlon would report his concern to their deputy or another member of senior staff, in accordance with the organisation's safeguarding policies, procedures and systems.
If an allegation is made against a colleague, it is important not to let personal relationships influence your judgement. You should remain impartial and report the allegation as normal.
Write down any more thoughts in your Notepad for future reference.